Shopify is a popular e-commerce platform that enables businesses to create and manage their online stores. One essential feature that any online store must have is a way for customers to contact the store with questions or concerns. Let’s discover the method to implement a contact us form in Shopify.
Table of Contents
In this blog, we will explain how to implement a contact us form in Shopify to make it easy for customers to get in touch with you.
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What is a Contact Us Form in Shopify?
A contact us form of Shopify is a built-in feature that allows store owners to easily add a customizable web form to their online store, which enables customers to send messages directly to the store owner or customer service team. This feature can be added to any page on the Shopify store, such as the contact page or the footer.
The Shopify contact us form typically includes standard fields such as name, email address, and a message box where customers can type in their inquiry or concern. Store owners can also add custom fields to the form if they need additional information from the customer.
The Shopify contact us form is a convenient way for customers to get in touch with the store and ask questions or provide feedback. The form is also useful for the store owner or customer service team, as it provides a centralized location for managing customer inquiries, which can help improve response times and provide better customer service overall.
Overall, the Shopify contact us form is an important feature for any online store, as it helps to build customer trust and provide a channel for communication between the store and its customers.
Also read: How to Enable Shopify Buy Now Payment Buttons?
How to Implement a Contact Us Form in Shopify
Here’re the complete steps to implement a contact us form in Shopify:
Step 1: Create a new page
The first step in implementing a contact us form in Shopify is to create a new page. To do this, log in to your Shopify account and navigate to “Online Store” > “Pages”. Click on the “Add page” button to create a new page. Give the page a title such as “Contact Us” or “Get in Touch” and add any additional text or images that you would like to include on the page.
Step 2: Add a form to the page
Next, you will need to add a form to the page so that customers can submit their inquiries. There are several ways to add a form to a Shopify page, but one of the easiest is to use a third-party app such as Form Builder or Contact Form. These apps provide a simple drag-and-drop interface for creating custom forms that can be embedded directly on your page.
To add a form using Form Builder, for example, install the app from the Shopify App Store and follow the instructions to create a new form. Once the form is created, you can customize the fields and options as needed, and then copy the embed code to add the form to your “Contact Us” page.
Step 3: Configure email notifications
When a customer submits a form through your “Contact Us” page, you will want to receive an email notification so that you can respond to their inquiry. To set up email notifications in Shopify, navigate to “Settings” > “Notifications” and scroll down to the “Form” section. Here you can configure the email address that notifications should be sent to, as well as the subject line and message content.
Step 4: Test the form
Before making the “Contact Us” page live on your site, it is important to test the form to ensure that it is working properly. You can do this by filling out the form yourself and submitting a test inquiry. Check your email to make sure that the notification is received and that the information submitted through the form is accurate.
Step 5: Publish the page
Once you are content that the form is working correctly, it is time to publish the “Contact Us” page on your site. To do this, navigate back to the “Pages” section of your Shopify dashboard and click on the “Actions” dropdown next to the page. Select “Edit website SEO” and fill in the title and meta description for the page to optimize it for search engines. Then, click “Save” and “Publish” to make the page live on your site.
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Tips to Consider Before You Implement a Contact Us Form in Shopify
In addition to the steps outlined above, here are some additional tips and best practices to keep in mind when implementing a contact us form in Shopify:
1. Keep the form simple
A contact us form should be easy to use and not require too much information from the user. Only include the fields that are necessary, such as name, email, and message, and avoid overwhelming the user with too many options.
2. Use clear and concise labels
Use clear and concise labels for each field in the form to ensure that users know exactly what information they need to provide. Make sure that the labels are easy to read and are placed next to or above each field.
3. Provide a confirmation message
After a user submits the contact form, provide a confirmation message that lets them know that their inquiry has been received and that someone will be in touch soon. This helps to build trust and reassures the user that their message has been received.
4. Consider using a CAPTCHA
To prevent spam submissions, consider adding a CAPTCHA to your contact form. A CAPTCHA is a security feature that requires the user to complete a task, such as entering a code or solving a puzzle, before submitting the form.
By following these tips and best practices, you can ensure that your contact us form is effective and provides a positive user experience for your customers. With a well-designed form and a commitment to excellent customer service, your Shopify store will be well-equipped to handle inquiries and provide the support that your customers need to make their online shopping experience a success.
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Benefits of Implementing Contact Us to Your Shopify Store
Implementing a Contact Us page and form on your Shopify store can bring several benefits to your business, including:
1. Improving customer satisfaction
Having a dedicated Contact Us page and form can help customers easily find a way to get in touch with you, which can improve their satisfaction with your store. If customers have questions or concerns, they want to know that they can easily reach out to your business and receive a prompt response.
2. Building trust
A Contact Us page and form can help build trust with your customers. By providing a way for customers to contact you, you’re demonstrating that your store is a reliable and trustworthy business. This can help improve customer loyalty and encourage repeat business.
3. Encouraging feedback
A Contact Us form can be an excellent way to receive feedback from customers. This can help you identify areas of your business that need improvement, as well as identify areas that are working well.
4. Streamlining communication
A Contact Us form can help streamline communication between your store and your customers. By having all customer inquiries in one place, you can respond more efficiently and effectively, which can lead to better customer service overall.
5. Resolving issues quickly
A Contact Us form can help you address customer concerns and issues quickly. By providing a way for customers to contact you directly, you can resolve any issues or complaints in a timely manner, which can help prevent negative reviews and build customer loyalty.
In summary, implementing a Contact Us page and form on your Shopify store is an important step in building a successful online business. By providing a way for customers to contact you, you can improve customer satisfaction, build trust, encourage feedback, streamline communication, and resolve issues quickly.
Also read: Why You should choose Shopify for your eCommerce Business?
Conclusion
In conclusion, adding a contact us form to your Shopify store is an essential step in providing excellent customer service and increasing customer satisfaction.
Hence, with the simple steps outlined above, you can easily create a professional-looking form that will make it easy for customers to get in touch with you.
